Policy

Returns & Cancellations

Dispatch & Delivery

Cévine is a UK-exclusive house. Every order is individually prepared, quality-checked and hand-matched before it leaves the atelier, which typically takes up to five business days.

Once dispatched, orders are sent on a tracked service and generally arrive within six to eight days of the order being placed. Tracking details are emailed to you at the point of dispatch.

Hygiene Notice

For hygiene and health reasons, hair extensions are classified as an intimate product. Once the security seal, tie or packaging has been opened, altered or removed, the item can no longer be returned or exchanged under any circumstances.

Please inspect your order fully in its sealed state before opening it.

14-Day Right to Cancel

Under the Consumer Contracts Regulations you may cancel an order within 14 days of receipt, provided the item remains sealed, unused and in its original condition and packaging.

Notice of cancellation must be given in writing to care@cevinehair.com within that period. Atelier Draft commissions, being hand-matched to order, are exempt from the right to cancel once sourcing has begun.

Return Inspection

All returned items are inspected on arrival. Where the seal, ties or tags have been removed, where the hair has been washed, co-washed, cut, coloured, heat-styled or installed, or where the hair shows evidence of wear, the return will be declined and the item returned to you at your cost.

Faulty Goods

If you believe your order is faulty or has been sent in error, contact care@cevinehair.com within 48 hours of delivery with your order number and clear photographs of the item in its received condition.

Confirmed faults will be replaced or refunded in full, including reasonable return postage. Chemical processing, bleaching or cutting carried out by an unauthorised third party voids our manufacturing fault policy.

Natural Variation Is Not a Fault

Raw hair is single-donor and un-steamed. Slight differences in wave pattern and natural brown/black tone between bundles are inherent to unprocessed hair and are not classified as a defect. We hand-match every order before dispatch to achieve the closest possible blend.

International Deliveries

Cévine is a UK-exclusive house and does not currently ship or accept returns from outside the United Kingdom.

How to Initiate a Return

Email care@cevinehair.com with your order number, the item concerned, and the reason for return. We will confirm whether the return is eligible and issue return instructions.

Do not send any item back before receiving written confirmation; unauthorised returns cannot be processed.