Policy

Privacy & Data Protection

Introduction & Data Controller

Cévine is committed to protecting the personal data of our clientele. This policy outlines how Cévine (“we”, “our”, “us”) collects, processes and safeguards your data when you visit our site, subscribe to The Texture Registry, or submit an enquiry via the Atelier Draft.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Cévine is the Data Controller responsible for your personal information.

Data We Collect

Identity & contact data: your name, shipping address, billing address, email address and telephone number.

Texture Registry data: email addresses voluntarily submitted via our website subscription.

Atelier Draft data: density choices, custom notes, date selections and associated contact details submitted during private consultation requests.

Technical & usage data: IP address, browser type and site interaction statistics captured via essential and analytical cookies.

Lawful Bases for Processing (Article 6)

Contractual necessity: to process payment data and complete deliveries for your orders.

Consent: to send tailored launch alerts and texture updates via The Texture Registry.

Legitimate interests: to secure our storefront, improve navigation and prevent fraudulent transactions.

Third-Party Disclosures & Processors

E-commerce platform: Shopify, for secure database administration and hosting.

Payment gateways: Stripe, Klarna or Clearpay, to authorise transactions under strict cryptographic parameters.

Couriers: Royal Mail, DHL and other premium courier services for high-value deliveries.

International Data Transfers

Where our infrastructure partners operate servers outside the United Kingdom, we implement approved Standard Contractual Clauses (SCCs) and the UK International Data Transfer Addendum so that identical security standards apply globally.

Complaints Process

If you have questions or grievances about our handling of your data, you may submit a formal enquiry to care@cevinehair.com. We will acknowledge all requests within 30 days.

Should you remain dissatisfied, you have the statutory right to escalate your complaint to the Information Commissioner's Office (ICO) at https://ico.org.uk.

Your Legal Rights

Under the UK GDPR you hold the right to request access, rectification, erasure (the “right to be forgotten”), restriction of processing, and portable transfer of your data.

To exercise these rights, or to opt out of marketing at any time, contact care@cevinehair.com.